SOFTSWISS: 93% of customers are satisfied with the game aggregator
Date: 2023-08-14 Author: Kirill Zagoruyko Categories: CASINO
Leading provider of software and solutions for the online gambling industry, SOFTSWISS, has released details of a new study examining customer satisfaction with the gaming aggregator, its flagship product. According to a statement released by the company, the new study was conducted by world-renowned data analysis and consulting agency Kantar.
A new study has revealed the most important characteristics for companies looking for a business partner in the iGaming sector. In addition, Kantar explored the importance of emotional characteristics in supplier selection. The study then measured SOFTSWISS customer satisfaction with its flagship product, Game Aggregator. The results of this year's study were also compared with the data of the 2022 study, which showed an increase in customer satisfaction.
The latest research has shown that the three main functional characteristics for companies looking for a business partner in the iGaming industry include: fair prices, a wide selection of games and providers, and seamless technical integration and support. By highlighting emotional characteristics when choosing a supplier, the study showed that the top three are: a long-term and reliable partner, the highest level of service, and fast and seamless communication with account managers.
Most recently, SOFTSWISS published its Cryptocurrency Report for the first half of 2023. The company said that cryptocurrencies are likely to remain part of the gambling sector, especially as the report notes an 83.6% increase in cryptocurrency rates in the first half of 2023 compared to the second half of 2022.
Most of the company's customers are satisfied with its products
A recent study showed that 93% of current SOFTSWISS customers are satisfied with their game aggregator. Notably, the study found that 53% of respondents gave the company very positive feedback, with a score between 9 and 10.
Comparison with the result of the 2022 study showed a significant increase in positive customer reviews. This is because in the previous study, only 37% of respondents gave very positive feedback.
In addition, a new study showed that the most important functional characteristic of Game Aggregator is a high response rate when sending unscheduled maintenance requests along with stable access to the game portfolio.
" We are delighted to receive such positive recognition, showing growing satisfaction and highlighting areas for further growth. Such a difference in the share of completely satisfied customers in 2022 and 2023 proves that we are good at working with feedback. “ Tatyana Kaminskaya, Head of SOFTSWISS game aggregator
Tatyana Kaminskaya, head of game aggregator SOFTSWISS, said that the company is pleased to see such positive results, indicating an increase in customer satisfaction. She explained that a significant increase in positive reviews confirms a company's ability to act on feedback. Finally, Kaminska said that SOFTSWISS has reviewed the results of previous research and has been hard at work delivering top-notch service to its growing client base.
A new study has revealed the most important characteristics for companies looking for a business partner in the iGaming sector. In addition, Kantar explored the importance of emotional characteristics in supplier selection. The study then measured SOFTSWISS customer satisfaction with its flagship product, Game Aggregator. The results of this year's study were also compared with the data of the 2022 study, which showed an increase in customer satisfaction.
The latest research has shown that the three main functional characteristics for companies looking for a business partner in the iGaming industry include: fair prices, a wide selection of games and providers, and seamless technical integration and support. By highlighting emotional characteristics when choosing a supplier, the study showed that the top three are: a long-term and reliable partner, the highest level of service, and fast and seamless communication with account managers.
Most recently, SOFTSWISS published its Cryptocurrency Report for the first half of 2023. The company said that cryptocurrencies are likely to remain part of the gambling sector, especially as the report notes an 83.6% increase in cryptocurrency rates in the first half of 2023 compared to the second half of 2022.
Most of the company's customers are satisfied with its products
A recent study showed that 93% of current SOFTSWISS customers are satisfied with their game aggregator. Notably, the study found that 53% of respondents gave the company very positive feedback, with a score between 9 and 10.
Comparison with the result of the 2022 study showed a significant increase in positive customer reviews. This is because in the previous study, only 37% of respondents gave very positive feedback.
In addition, a new study showed that the most important functional characteristic of Game Aggregator is a high response rate when sending unscheduled maintenance requests along with stable access to the game portfolio.
" We are delighted to receive such positive recognition, showing growing satisfaction and highlighting areas for further growth. Such a difference in the share of completely satisfied customers in 2022 and 2023 proves that we are good at working with feedback. “ Tatyana Kaminskaya, Head of SOFTSWISS game aggregator
Tatyana Kaminskaya, head of game aggregator SOFTSWISS, said that the company is pleased to see such positive results, indicating an increase in customer satisfaction. She explained that a significant increase in positive reviews confirms a company's ability to act on feedback. Finally, Kaminska said that SOFTSWISS has reviewed the results of previous research and has been hard at work delivering top-notch service to its growing client base.
